Customer Service

I had thought that good customer service was a thing of the past until last weekend. A few weeks ago, I picked up my new P2C from BikeSource. I had a quick fit using the figures from last fall and everything seemed right. Since I was racing Boulder Peak and didn't feel like I would have enough time on the new bike, I kept training on my P2SL and the P2C sat in the corner.

Last week with Boulder Peak behind me and no races on the horizon, I decided to start training on the P2C. During my first ride, I noticed that I couldn't quite drop my heels at the bottom of my pedal stroke. I've had tight calves in the past and I can usually stretch them while riding but on the P2C I couldn't.

After the second day of riding I started to think the setup was wrong. Out came the tape measure and the P2SL. I started measuring everything on the two bikes and comparing them. Everything seemed to match. I looked at my road bike and just happned to notice the crank arm length. I looked at the new P2C at the cranks were 172.5 whie my road bike and the P2SL were both 170.

I called BikeSource, described the issue and they said come on in. I thought that I would have to leave my bike and come back later but 15 minutes later, the cranks were swapped and I was on my way. No hassle, no charge, just a thanks for coming in from the manager.